Lance Wyss, who serves as one Local 205’s Trustees, was honored as one of Nashville Electric Service’s “Service Advisor of the Year” in 2017. The award is won by qualifying as the top “advisor of the month” the most often throughout the year.
Service advisors are the front line of customer service at NES. Advisors answer questions, help customers start their service, work with them on payment options, and a host of other issues that require them to be knowledgeable, fast-thinkers, and friendly. nce.
“We have to be ready for anything,” says Lance. “It takes a special kind of patience to do what we do. I don’t think it’s for everyone.”
In 2017, there were two Advisors of the Year at NES—the other being Lorena Garcia, also an SEIU member.
Congratulations to Lance and Lorena for continuing to demonstrate that union work is synonymous with quality.